Ten Steps to a Motivating Work Environment (Motivation)

As an executive coach quite often I get asked for the “secret sauce” of employee motivation. I have to “disappoint”   every time with my answer. We cannot motivate employees in a sustainable manner. All the well known, traditional means of motivation like i.e. money, fear, pain or pleasure create only a short-term impact. To […]

Why actually bother with a strategy plan?

Entrepreneurs, business owners and executives are taking many measures to thrive in any given economic environment. Why do they often fret over tough decisions to make sure that they are the right ones? What is it that gives them sleepless nights going over the numbers to figure out yet another way to reduce cost and progress […]

Success: Rising beyond the ordinary! How?

Time passes before our eyes with a dynamic speed and we find ourselves often in the uncomfortable position of being behind plan if we even have made concrete plans. The question remains from which position are we going to look back onto a specific year when we reach it’s end? Will it be a year […]

Shortcut to becoming successful

The blog below was written by my esteemed , successful coaching colleague, mentor and friend Tammy Kohl and I am using the article here in my blog because it is brilliant in its simplicity! Before you read the article however, I suggest you do one little exercise: Take a piece of paper (landscape format) and […]

Results: It’s the people in a company that generate them!

Working with my clients I am often confronted with questions about implementing the latest technology, upgrading the infrastructure or equipment and improving processes. While this is all very important it is easy to overlook the one common denominator: the people in the organization. It is not our technology, equipment or processes that generate results; it is the people in our […]

Authority and Power

A frequently asked question from my clients is: “How can I get people to honestly contribute to my project, although they do not report to me?” There is a sense of feeling powerless due to perceived lack of formal authority to demand action. Have you ever been in that situation? Actually, this scenario leads initially to more […]

What Makes Leadership Skills Important – For Everyone?

Authentic Leadership “happens” when one has voluntary followers. That is probably the most simplified version I can think of to describe leadership. However, the key point is that leadership is not restricted to the hierarchical structure of an organization (i.e. a company) but takes place also during a sales call, a customer service response, a family […]

Customer loyalty development goes beyond customer service!

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service? The most successful individuals and organizations have defined the desired result as “Customer […]

How to have successful meetings?

Have you ever disliked going into a meeting? Highly likely, right? How come? What is the problem with meetings? Are they typically too long? Are they poorly organized Are there too many unproductive arguments between the participants? Are the same people always hijacking the discussion? Are they often getting off track from the topic discussed? […]

Attitude is Everything!

Some time ago, I read a little story related to attitude in a pamphlet which I would like to share. Here it goes… One evening an old Cherokee told his grandson about a battle that goes on inside people. He said: “My son, the battle is between two “wolves” inside all of us. One is […]