Executive Coach – An Effective Leadership Development Process!

In the past, executive coaching in the business arena had a somewhat negative connotation. When a manager or leader “got a coach assigned” it was often a measure of last resort. The situation has changed dramatically during the last 10 years and people have realized that an executive coach can support them further their already successful live. […]

Customer loyalty development goes beyond customer service!

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service? The most successful individuals and organizations have defined the desired result as “Customer […]