10.5 Gifts of Kindness!

Effective leaders love people and kindness plays an important role. They are authentic, do what they say that they are going to do and create a motivational environment. Daniel Waldschmidt, a highly respected sales strategist, consultant, and friend of mine stated once in an address to a group of business people that kindness is fundamental […]

On Engagement: You can’t clean a house without being in it

In the last post the focus was about Leading Change, today it is about Engagement. The “red line” however, stays unchanged and cannot be emphasized enough. Leaders are required for one predominant reason: to create results! On that notion I define leadership as creating results THROUGH people. The key word is “through” and there is one […]

Customer loyalty development goes beyond customer service!

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service? The most successful individuals and organizations have defined the desired result as “Customer […]

How to have successful meetings?

Have you ever disliked going into a meeting? Highly likely, right? How come? What is the problem with meetings? Are they typically too long? Are they poorly organized Are there too many unproductive arguments between the participants? Are the same people always hijacking the discussion? Are they often getting off track from the topic discussed? […]

Six ideas to make your sales efforts even more successful

What have you done to achieve your sales goals and meet your sales targets this year? Half of the year has already passed. Have you made 50% of your sales goal for the year, too? Many sales professionals have already strategized their sales goals and objectives for the whole year. No matter where you and […]

Getting “It” Done – With Goals

You, too, have it, right? That “It” project that’s been lingering around on your “To Do” list for a couple of months now? You know the one I am talking about … yes, it is the one that you stumble over on a regular basis, knowing that at one time “It” will have to be […]