What Makes Leadership Skills Important – For Everyone?

Authentic Leadership “happens” when one has voluntary followers. That is probably the most simplified version I can think of to describe leadership. However, the key point is that leadership is not restricted to the hierarchical structure of an organization (i.e. a company) but takes place also during a sales call, a customer service response, a family […]

Customer loyalty development goes beyond customer service!

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service? The most successful individuals and organizations have defined the desired result as “Customer […]

How to have successful meetings?

Have you ever disliked going into a meeting? Highly likely, right? How come? What is the problem with meetings? Are they typically too long? Are they poorly organized Are there too many unproductive arguments between the participants? Are the same people always hijacking the discussion? Are they often getting off track from the topic discussed? […]

Curious about engaging a Leadership Coach?

Leadership coaching has become very popular over the last 10 to 15 years. Leaders and entrepreneurs in all industries are taking advantage of a collaboration with a leadership coach. Harvard Business Review reports that coaching is a $1 billion a year industry, however, there is still a mystery as to what is a professional coach and why are so […]

Leadership and Compassion – a powerful combination

Compassion is a fundamental pillar for highly effective leadership, however, it may not always enjoy the level of importance it deserves! Let’s explore some basics and the related implications…. What is compassion in practical terms? I found an appealing explanation of the term compassion at the “Greater Good” website and they state it as the […]

Habits, your best friends… and your worst enemies!

How come that your habits can be both, friends and enemies? Habits drive our life. More than 80% of what we do every single day is based on habitual action. This is true for the good habits we all have which support us in all positive and productive action. However, it is as much fact […]

Attitude is Everything!

Some time ago, I read a little story related to attitude in a pamphlet which I would like to share. Here it goes… One evening an old Cherokee told his grandson about a battle that goes on inside people. He said: “My son, the battle is between two “wolves” inside all of us. One is […]