Know Your Baby Boomers

More insights on leading a multigenerational workforce It’s complicated… somewhat, at least. We face a challenge that is new to everybody: a truly multigenerational workplace. How should we operate in such an environment? How can I be most effective as a leader and create productive results? Find out about the boomers…. It’s important to recognize […]

On Change: Some simple ground rules for leaders

The last post was about Self-Discipline and self-leadership and this time it is about change. However, the introduction stays the same and cannot be repeated enough. We need leaders for one predominant reason: to create results! With this in mind we can define leadership as creating results THROUGH people. The key word is through in […]

7 Keys to Mastering Personal Belief

My friend and highly respected colleague Tammy Kohl posted a great blog some time ago that I would like to share again with my readers as it timeless and may be of great value for reflection at the beginning of a year. Many of us take account, set new goals and establish “new year’s resolutions” for […]

Success: Rising beyond the ordinary! How?

Time passes before our eyes with a dynamic speed and we find ourselves often in the uncomfortable position of being behind plan if we even have made concrete plans. The question remains from which position are we going to look back onto a specific year when we reach it’s end? Will it be a year […]

Customer loyalty development goes beyond customer service!

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service? The most successful individuals and organizations have defined the desired result as “Customer […]