Know Your Baby Boomers

More insights on leading a multigenerational workforce It’s complicated… somewhat, at least. We face a challenge that is new to everybody: a truly multigenerational workplace. How should we operate in such an environment? How can I be most effective as a leader and create productive results? Find out about the boomers…. It’s important to recognize […]

10.5 Gifts of Kindness!

Effective leaders love people and kindness plays an important role. They are authentic, do what they say that they are going to do and create a motivational environment. Daniel Waldschmidt, a highly respected sales strategist, consultant, and friend of mine stated once in an address to a group of business people that kindness is fundamental […]

Millennials: Our Leaders4Tomorrow

10 years QLI International! A special announcement for millennials to take advantage of a unique opportunity for personal development! The Upstate Business Journal and QLI International have joined forces for a special leadership development project for leaders from the Millennial Generation. QLI International LLC is an Upstate business consultancy focusing on two business needs, leadership development and strategy […]

Organizational Culture, The #1 Reason for Employee Happiness!

Only one third of employees find the work environment and the organizational culture of their employer positive. A Wharton School of Business study lead by Dr. Alex Edmans revealed that employee satisfaction has a strong correlation with company results and shareholder value. Companies with a high employee satisfaction rate outperform their peers by a significant […]

The Missing Piece in the Project Manager

Any project manager has a tough job to satisfy all stakeholders involved! Project managers have specific targets to reach, which are traditionally defined in financial terms as well as a strict time line. Certified project managers are well trained and often experts in different project planning methods, scheduling structures and project management tools. However, the results […]

Leadership by Example: People Listen to What You Do!

Leadership by example is a popular term in the conversation about effective leadership. However, what does it really mean? Most effective leaders independent of their “address” within the hierarchy actually do lead by example. By walking the talk, you will become a person others want to follow. Obviously, authenticity comes into play, too, because when […]

On Engagement: You can’t clean a house without being in it

In the last post the focus was about Leading Change, today it is about Engagement. The “red line” however, stays unchanged and cannot be emphasized enough. Leaders are required for one predominant reason: to create results! On that notion I define leadership as creating results THROUGH people. The key word is “through” and there is one […]

Self-Leadership – Simple Ground Rules for Leaders

We need leaders for one predominant reason: to create results! Self-leadership is one of the elements required. With this in mind we can define leadership as creating results THROUGH people. The key word is through in this context. There is one more angle to consider: Leadership is situational. Leaders need to acquire a comprehensive “tool […]

Customer loyalty development goes beyond customer service!

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service? The most successful individuals and organizations have defined the desired result as “Customer […]

How to have successful meetings?

Have you ever disliked going into a meeting? Highly likely, right? How come? What is the problem with meetings? Are they typically too long? Are they poorly organized Are there too many unproductive arguments between the participants? Are the same people always hijacking the discussion? Are they often getting off track from the topic discussed? […]